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A common misconception is that ISO 9001 is intended for larger companies and manufacturers. ISO 9001 is based on seven quality management principles and it aims to help organizations be more efficient and improve customer satisfaction. Published initially in 1987, ISO 9001 is the first international management system standard (MSS) that specifies the requirements for the establishment, implementation, operation, maintenance, and continual improvement of a quality management system (QMS) in an organization. With over one million certified organizations worldwide, ISO 9001 remains the world’s most well-known standard, which provides organizations with a structured approach for quality management and helps them consistently provide products and services that meet and, where possible, exceed customer requirements. Organizations cannot rely on chance and hope to deliver quality products and services instead, they must establish a consistent and planned approach for managing quality.

It is always the result of intelligent effort” is even more relevant today than it was on the day he said it. In our current globalized economy and complex supply chains, John Ruskin’s adage, “Quality is never an accident.